Job Description:

Knox Machinery is looking for a “Black Belt” Service Technician. Must be a customer-minded CNC machine Service Technician with a minimum of 3 years’ work experience in troubleshooting, installation, and repair of CNC machines. Must have a strong mechanical, electrical troubleshooting, and repair background. Company vehicle provided.

Service Technician Responsibilities:

  • Answering telephone inquiries and assisting clients.
  • Installing and testing CNC products, equipment, and machinery and providing instructions to customers on the proper usage of their product.
  • Using diagnostic tools to identify issues and evaluating the available information.
  • Fixing defective or broken products or ordering the necessary parts to replace faulty or worn-out parts.
  • Promoting the company’s services.
  • Maintaining your technical and mechanical skills.

Service Technician Requirements:

  • An associate degree or technical certification in the industry.
  • You should have excellent technical and mechanical skills.
  • You should have experience with basic hand, power, and diagnostic tools.
  • The ability to work independently.
  • Managing overtime on service calls with patience and not rushing the job.
  • Excellent customer service and communication skills.
  • The ability to diagnose and solve problems based on customers’ non-technical descriptions.
  • Strong working knowledge of equipment and tools used in the industry.
  • Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.

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